Return Policies
To ensure a smooth return or exchange process, recording an opening video is mandatory.
🎥 Mandatory Opening Video
- Please record a continuous, unedited opening video (no cuts, no pauses).
- The video must clearly show the package from all sides (360° view) before opening and during the complete unboxing.
- This video is strictly required to process any claims related to damage, missing items, or wrong size sent.
⚠️ Without this opening video, we will be unable to accept or process any return, exchange, or dispute under any circumstances.
✅ Eligible for Return / Exchange
Return or exchange requests will be accepted only if:
- The product is damaged or torn at the time of delivery, or
- An incorrect size or wrong item has been sent by the vendor
The opening video will be used as authentic proof to raise claims with the seller.
❌ Not Eligible for Return / Exchange
Returns or exchanges will not be accepted for:
- Size selection errors by the customer
- Quality expectations or personal preferences
- Fit or comfort issues
📌 Important Note
- Claims without a proper, uncut opening video will be automatically rejected.
- Please ensure the video is captured carefully before opening the package.









