Rich Marron color 3 tier Feeding kuruthi Copy

To ensure a smooth return or exchange process, recording an opening video is mandatory.

🎥 Mandatory Opening Video

• Please record a continuous, unedited opening video (no cuts, no pauses).
• The video must clearly show the package from all sides (360° view) before opening and during the complete unboxing.
• This video is strictly required to process any claims related to damage, missing items, or wrong size sent.

⚠️ Without this opening video, we will be unable to accept or process any return, exchange, or dispute under any circumstances.

✅ Eligible for Return / Exchange

Return or exchange requests will be accepted only if:

• The product is damaged or torn at the time of delivery, or
• An incorrect size or wrong item has been sent by the vendor

The opening video will be used as authentic proof to raise claims with the seller.

❌ Not Eligible for Return / Exchange

Returns or exchanges will not be accepted for:

• Size selection errors by the customer
• Quality expectations or personal preferences
• Fit or comfort issues

📌 Important Note

• Claims without a proper, uncut opening video will be automatically rejected.
• Please ensure the video is captured carefully before opening the package.

• Orders are processed and dispatched within 2 to 3 business days upon confirmation of payment
• Please note that any orders submitted on weekends or public holidays will be processed on the next working day.

📸 Mandatory Opening Video

• To process any return or exchange, customers must provide a continuous, unedited opening video showing:
• The package from all sides (360° view) before opening
  The entire unboxing process in one uninterrupted recording
• This video is required for claims involving damage, missing items, or incorrect product/size.
• ⚠️ Requests without a proper opening video will not be accepted under any circumstances.

✔️ Eligibility

• Exchange requests must be made within 3 days of delivery.
• Items must be unused, unwashed, and in original condition with all tags attached.
• Not eligible: Sale items and customised products without zippers.

✔️ Accepted Reasons for Exchange

Exchanges are allowed only if

The item is defective,

• A wrong product was delivered, or
• A size exchange is required (subject to stock availability)
• Replacements will be shipped within 2–3 business days after we receive and verify the returned item.

📦 Return shipping cost must be borne by the customer.

❌ Not Eligible for Return / Exchange

• Wrong size chosen by the customer
• Quality or preference‑based concerns
• Fit or comfort issues

📞 How to Request an Return / Exchange

• Email: inquire@malligamaternityandfeedingwear.com
• WhatsApp: 9626766913 (within 3 days of delivery)
• We will guide you through the process.